Call recordings – in the app

There are many reasons why call recording can make your life easier.

• Proof of agreement
  If your verbal agreements are recorded, you will be able to prove what was agreed.
• Aided memory
  It may be difficult to remember the nuances of what was said in a call long ago. If you have recorded conversations, you will never have this issue.
• Training
  If you work with sales, it can be very useful to record calls. It allows you to analyze them afterwards – in order to improve your sales tactics.

You can activate Call recording in the Sonetel web app for all calls company wide – or selectively.

Call recording is supported if you have a paid plan such as a Premium or Business plan for your team members.

All your call recordings can now be found in your conversations.

You find your conversations by clicking on the conversation icon in the Sonetel apps.

Conversations will be named by your contact, team member, chat group or phone number called. The most recently updated conversation will be on top of the list.

How can I find older recordings?

There are several ways to find your old recordings.

• Via your contacts
  If the call recording is for a call with a contact, click on the People icon and find your contact there.Click on on your contact, and then on the Conversation icon in the profile view of your contact. 

• Via search
  Optionally, you can search for the phone number called – or that called you – via the search function.
• Via the admin view
  If you are a company admin, you can see all recordings in the company in the Account settings.

Here are a few things that are good to know about call recording.

• How can I delete recordings?
  Deletion is currently only possible via the Admin view.
• How can I download recordings?
  Downloading is currently only possible via the Admin view.
• Why am I not getting any recordings in my conversations?
  Either you haven’t the latest version of our mobile apps, or you haven’t activated recording, or you haven’t verified your account, or you haven’t connected the phone number to you as a Sonetel user. If you forward a Sonetel number directly to your mobile, recordings will not appear in your conversations – but will still be available via the Admin view.
• Can I label recordings?
  Yes, recordings that appear in your conversations can be labeled. Hover over the recording in the Web app or long-click the recording in the mobile app to get the label option. Find recordings with certain labels via the search function.

Read more about call recording here.

Photo by Gilles Lambert, Wes Hicks and Christina @ wocintechchat.com on Unsplash